feel think do

Choose a Category

Oct 21, 2014

Match made in automation: Top 3 qualities in the hiring company and the candidate for MAP admin positions

Want a job? Learn marketing automation. 

Companies are struggling to find the right person to manage their marketing automation platform (MAP) as well as their day-to-day marketing operations. Marketo is definitely selling the solution at a much faster rate than the number of qualified admins. 

As a former enterprise consultant at Marketo, it was clear that the lack of talent at companies using Marketo was a thorn in their sides. The last user group meeting I went to gave the floor to several eager recruiters to make a pitch... and then *cricket, cricket*

Great MAP admins are great because they are self-motivated problem solvers who find ways to, get this, automate a buncha processes that were otherwise handled manually or not at all... 

But not all companies or marketing orgs are ready for this rockstar because their initiatives are simple, repetitive, and a bit lacking in the strategy department.

Feel me?

Point is, marketing tech helps to define WHY we do what we do. Marketing is no longer the mystery discipline that can throw a poppin' happy hour or conference. 

Earlier in my career, the director of marketing used to run recurring campaigns for the sake of saying we have campaigns scheduled on the calendar. Literally, just slapped campaigns on the calendar because it looked bare... 

That kind of mindless marketing just doesn't cut it anymore. 

Here's what all great MAP admins seek:

  • Executive buy-in: If the executives in your company don't give a flip about staying current in marketing strategy and tacitcs, huge red flag. Who wants to join a company who is basically looking for a hamster in a wheel? (Who then gets all the blame for not generating enough leads!)
  • Ongoing training opportunities: MAPs release new features and product lines ALL the time. Also, the MAP may not be the only tool in your portfolio. As long as you support training and education, your rockstar will continue to apply what he/she learns to the task at hand, plus this will help deter moments of boredom. 
  • Competitive compensation package: Let's be honest, money is one of the easiest ways to attact great talent. A qualified MAP admin will return your investment with a leakage-free funnel and a smoother than jazz operation. 

Now, here's what makes a great MAP admin:

  • Strategic/Analytical thinker: You gotta understand the impact of what you do day-to-day on the overall strategy. Also, not only does having this tool make what you've been doing a lot easier, you should really be contributing to the discussion on what you now can and should be doing with all this power. Then back it up with reports.
  • Attention to detail: When automating processes via triggers and workflows, you really need to pay attention to how your logic is being built. Otherwise, your reporting will be off or you'll send an email to 100K people instead of 10K people.
  • Not Lazy: I bet you're like... "obviously". But seriously, this is an issue. People who just take up space in your office (basically on your org chart) yet aren't productive are what I like to call Squatters. They're good at doing the bare minimum and act like they're all busy. Friends have heard me rant about this before. Get ish done. Just sayin'.

There are plenty of other qualities of course that should have been included in the above lists. I just chose to focus on three from both perspectives that I've seen get overlooked a lot. 

I'd love to hear what your most sought after qualities are in the hiring company and/or the candidate within this space. Let me know what you think!

CommentsCategories gettowork inspiration wutudoin

Aug 8, 2013

Uncomplicated Lifestyle

Just watched this documentary, Bill Cunningham New York. I loved his dedication, passion, humility, and his love for his work. It's as if he was married to his work and had no time for anything else - but he was so satisfied, happy, and focused despite the long hours every single day.

He worked day and night... but not many of us would be so willing to "work" day and night, especially for free. At one point he refused to get paid in order to maintain complete control over his creative direction.

Documentaries like this and Jiro Dreams of Sushi celebrate individuals who follow Malcom Gladwell's "10,000-hour rule". And it's interesting how both of them choose to live very simple lives... which makes me question whether I've over-complicated my life with random vices and curiosities. 

CommentsCategories inspiration gettowork Tags billcunningham nyc fashion photography introspection

Mar 18, 2013

It's easy to throw in some attractive bait if all the fish are in the same pond.

Just watched this presentation, by Mike Volpe, CMO at Hubspot, this weekend:

Clearly the title caught my attention since this is what I do every day. I don't like to associate what I do with "killing cute little kittens", but I get it. Disruptive marketing is just outright disruptive. It's annoying for me so why wouldn't it be annoying for anyone else?

But the difference is, I am very transparent about what I'm interested in when engaging certain brands, and I feel I can do so because there's a mutual agreement between me and various brands. Engage with me in a meaningful way or I'll let you know when I've had enough (unsubscribe, opt-out, tweet a complaint, send an email, etc. whatever it takes to stop the harrassment). 

One lead generation program in particular really set me off a few months ago. I received an invitation to participate in an online survey for marketers. I thought, "Sure, why not help my fellow marketer and give my two cents." Immediately after I completed it, I received a call from the receptionist. "No, I don't have a scheduled call with this person... please send to voicemail." 

I received the voicemail and the handful of emails - thanks, but no thanks, I really don't need your product. Really. 

This person proceeds to call in to customer service, lying about a scheduled call, then when that didn't work they called the sales line. Of course the sales rep didn't give a damn about whether I wanted to take the call or not, she just needed to get back to what she was doing so she tranferred the call. 

I answer the call, utterly annoyed, and he reads off of a script. I stopped him and said, "Do you really think I'll be receptive to your message after you weasled your way into a call with me, lying to my colleagues and harassing me for 2 days straight?" 

He said, "Well, maybe you should have thought about that before completing our survey."


He blamed me for this god-awful experience.

I get it - no one wants to be bothered with irrelevant messaging. But the problem is, the fish we want to "catch" don't kick-it in the same pond as the rest of the connected world. I would love to meet another marketer who has successfully integrated top notch content and campaign strategy that engages 50+ year old blue collar men. Show me how you get this demographic to fill out a form for an e-book, follow us on Twitter, like us on Facebook, engage on a Google+ Hangout... I'll love you forever.

Every conversation I have with industry leaders ends with this:

"Well, you gotta do what you gotta do in this case." <shrug>

Can I call BS on this please?

CommentsCategories gettowork Tags marketing automation inbound marketing disruptive marketing HubSpot Salesforce.com

Mar 6, 2013

Conceptual Art Needs Boundaries

Fast Company article: Watch: “Portlandia” Takes On Conceptual Art

This is hilarious. As an artist, I was not offended whatsoever. Though, I guess technically I'm not really an artist anymore, now that I'm chin-deep in the Marketing Automation space. Either way, Portlandia does a great job of telling the joke we've all been dying to make when confronted with some of today's conceptual art... 

Established, mature artists are much better at balancing craft and concept - but a lot of emerging and especially students have difficulty with developing a relevant body of work. If the artwork only makes sense to you, then there's no point in sharing it with anyone else. 

Here is a TED Talk that addresses similar points.

This. Is. Brilliant.  

“How do you stage an international art show with work from 100 different artists? If you’re Shea Hembrey, you invent all of the artists and artwork yourself — from large-scale outdoor installations to tiny paintings drawn with a single-haired brush. Watch this funny, mind-bending talk to see the explosion of creativity and diversity of skills a single artist is capable of.”

We need more art work that is 1. Appealing to a broad public, and 2. Displays exquisite craftsmanship and technique.

Two criteria for the international art show:

1. Explain a work of art to grandma in 5 minutes

2. 3 H’s - Head (Intellectual), Heart (Soul), and Hand (Craftsmanship)

“How do you stage an international art show with work from 100 different artists? If you’re Shea Hembrey, you invent all of the artists and artwork yourself — from large-scale outdoor installations to tiny paintings drawn with a single-haired brush. Watch this funny, mind-bending talk to see the explosion of creativity and diversity of skills a single artist is capable of.”


Feb 28, 2013

Your thoughts are yours, mine are mine - period.

It's really puzzling to me when I'm speaking with someone - whether in meetings or out networking - and there's so much more effort spent making and countering assumptions than actually listening to what's being said. There's a lot of "But if you think..." or "I'm sure you want..." and so on.

What does this accomplish? I guess this is a sign of insecurity... ?? Regardless of why, it's extremely counter-productive. What happens as a result is that I'm busy trying to reiterate what I just said and then it comes across confrontational or aggressive.

Then there's more of the... "No, that's not what I meant" or "All I'm trying to say is..." and then the conversation never ends well. 

It's... awkward

And pretty annoying.

I'm sure you've experienced this at some point. Sometimes what you say is not personal when your only goal is to solve the problem at hand - but the person you're speaking with values approval or validation more than meeting a common end goal. 

This excert from hbr.org's "Difficult Conversations: Nine Common Mistakes" summarizes this dynamic well.

Mistake #8: We make assumptions about our counterpart's intentions.

Optimists tend to assume that every disagreement is just a misunderstanding between two well-intentioned people; pessimists may feel that differences of opinion are actually ill-intentioned attacks. In the fog of a hard talk, we tend to forget that we don't have access to anyone's intentions but our own. Remember that you and your counterpart are both dealing with this ambiguity. If you get stuck, a handy phrase to remember is, "I'm realizing as we talk that I don't fully understand how you see this problem." Admitting what you don't know can be a powerful way to get a conversation back on track.

Time is precious - and if we can agree to be better communicators for the sake of time efficiency, we'd all feel much more accomplished at the end of the day.

CommentsCategories gettowork Tags communication collaboration hbr.org awkward

Feb 26, 2013

Can't get this song out of my head!!

A few of us are going to Solange's concert this Thursday. I've had this song stuck in my head for the past week! Not complaining - just thought I'd invade the minds of others and share this inability to hum a different tune for a week. Enjoy!

CommentsCategories wutudoin Tags music